Frequently Asked Questions – BagRadley.com
Ordering & Payments
How do I place an order?
- Browse products and select items
- Add to your basket
- Proceed to checkout
- Enter payment/shipping details
- Confirm order
Is my payment secure?
Yes! We use SSL encryption for all transactions. Look for “https://” and a padlock icon in your browser .
Accepted payment methods:
- Credit/debit cards (Visa, Mastercard, Amex)
- PayPal
- Klarna (select countries)
Shipping & Delivery
Delivery options:
- Standard: 3-7 business days (free over $100)
- Express: 1-2 business days ($25)
International orders:
Subject to customs/duties (DDU basis). Tracking varies by destination
Returns & Exchanges
Return policy:
- 30 days for refunds/exchanges
- Items must be unused with original packaging
- Faulty items covered by warranty (1-5 years depending on product)
How to return:
- Initiate return at BagRadley.com/returns
- Print label and ship items back
Product Care
Leather care tips:
- Store in dust bag with silica gel packet
- Avoid overstuffing to maintain shape
- Clean with soft, dry cloth
Account & Technical
Forgot password?
Reset via BagRadley.com/password-reset
Gift wrapping:
Available at checkout (excludes umbrellas/luggage)